Goyette Guitar Center :: Terms & Conditions

Terms & Conditions

Terms & Conditions

Our number one commitment is to customer satisfaction.  If you have any questions or problems, please call us and let us help you resolve any issues.

All guitars are hand made, and if not in stock, a 50% deposit is required to place your order.  (Note: half of this deposit is non-refundable).  We will notify when your guitar is ready to ship, and at that point you log in to pay the second half.  Once we receive the funds, we will ship your guitar via insured parcel post.

Once you receive your guitar, you may return it  for a full refund less $50.00 shipping costs after calling for a return authorization within 7 days.  The guitar must be in as-received condition, with no blemishes or other damages that would prevent us from reselling the item, or a refund will not be issued. If the guitar was a "special order" guitar, only 75% of the original order will be refunded, less $50 shipping costs. Half of the original 50% deposit is non-refundable on all special order guitars. A special order guitar is one that was not in stock when the order was placed, or one which was "special ordered" because non-standard specifications were requested.

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